Hiring Compay : iGate
Company Profile : IGATE is an IT services company, headquartered in Bridgewater, New Jersey. The firm engages with corporations in North America, Europe, Japan and Australia providing platform-based solutions to clients' by integrating technology and processes in a proprietary way. Its revenues are over US$1.2 billion, and it has a global workforce of over 33,484. The firm has over 70 offices and customer delivery centers across North America, Europe, Asia and Australia.
Company Website : www.igate.com
Job Designation : Systems Associate – IMS
Job Location : Bengaluru
Salary : Best in the Industry
Educational Qualification : B.Sc / B.Com/ B.A / B.B.A/ BCA / BBM
Experience Required : 0 - 1 Years
Job Description :
· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
· Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Meet customer requirements through first contact resolution.
· Clarify customer requirements; probe for and confirm understanding of requirements or problem.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer file
· Skills :
· Willing to work in night shifts
· Willing to sign 2 years of Service agreement
· Basic computing skills
· Good written and oral communication skills are required
· Fresher’s with Graduation in BSc/Bcom/BA/BBA/BCA/BBM can apply passed out in 2013 or 2014 only
· Maximum 1 year of experience in an international call center can also apply with above said qualifications only
· Should have excellent communication and English speaking skills
· Knowledge of basic computer operations.
· Courteous with strong customer service orientation.
· Dependable with proficient attention to detail.
· Good listening and responding skills.
· Should be willing to take up challenges and go extra mile to perform work responsibilities
· Should have great interpersonal skills and ability to perform under pressure
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